AT&T Active Health Care Inquiry Information

Aetna (Medical Benefits) - Retirees Only
800-288-8742 (POS, traditional indemnity and HMO Plans)
800-282-5366 (Medicare Advantage)
800-238-6279 (Mediare Advantage - For medical services requiring precertification)
800-628-3323 (hearing-impaired)
800-556-1555 (NurseLine)
M-F: 7:00 a.m. – 7:00 p.m. Central Time
www.aetna.com

Blue Cross and Blue Shield of Georgia
800-268-3988
M-F: 8:30 a.m. - 6:30 p.m. Central Time
800-662-9023 (for medical services requiring precertification)
M-F: 8:00 a.m. - 5:00 p.m. Central Time
888-724-2583 (NurseLine)
The NurseLine is available 24 hours a day, seven days a week
www.bcbsga.com

Blue Cross and Blue Shield of Illinois
800-621-7336
M-F: 7:00 a.m. - 7:00 p.m. Central Time
800-662-9023 (for medical services requiring precertification)
M-F: 8:00 a.m. - 5:00 p.m. Central Time
800-299-0274 (NurseLine)
The NurseLine is available 24 hours a day, seven days a week
www.bcbsil.com/att

Consumers' Medical Resource
888-426-7435
www.consumersmedical.com

United Behavioral Health
866-705-9767
+1-877-449-6611 (international)
877-449-6811 (hearing-impaired)
M-F: 7:00 a.m. - 7:00 p.m. Central Time, except some holidays
www.liveandworkwell.com

CIGNA Dental
888-722-5505
M-F: 7:00 a.m. - 7:00 p.m. Central Time
www.mycigna.com

CVS Caremark
800-378-8851
800-231-4403 (hearing-impaired)
M-F: 7:00 a.m. - 11:00 p.m.; Saturday 7:00 a.m. - 5:00 p.m. Central Time, excluding some holidays
www.caremark.com
available 24 hours a day, 7 days a week

CWA Appointed AT&T Healthcare Coordinator
Kim Wilburn
614-868-2215
kwilburn@ems.att.com