CWA Airline Agents Meet with Secretary Buttigieg Ahead of the Busy Travel Season

A group of CWA airline customer service workers met with U.S. Transportation Secretary Pete Buttigieg during his visit to Chicago to highlight infrastructure investments at Chicago O’Hare International Airport. The workers used the opportunity to provide insight into the critical duties they perform and discuss their concerns about staffing and wages.

The workers also relayed their concerns about ongoing incidents of verbal and physical abuse against agents who are on the frontline assisting passengers and ensuring flights are boarded safely. The workers hope to continue these discussions and put workers’ voices front and center as union members, airlines, elected officials, and relevant government agencies work together to find permanent solutions.

A group of CWA airline customer service workers met with U.S. Transportation Secretary Pete Buttigieg at Chicago O’Hare International Airport.